Refund policy

 

Returns & Exchanges Policy
We want you to love your purchase! If you need to return or exchange an item, we are here to help.
Return Window & Refund Methods
  • Full Refund: You must submit your return request within 3 days of your delivery date.
  • Store Credit: Returns requested between 4 and 7 days after delivery will receive in-store credit.
  • Mailing Deadline: All return packages must be postmarked within 7 days of the original delivery date.
Item Condition Requirements
To be eligible for a return, your items must be unused, unworn, undamaged, and in the same condition you received them, with all original tags still attached.
  • Apparel: Must be completely free of makeup, stains, odors, deodorant, perfume, etc.
  • Footwear: Shoes must be returned in the original box they arrived in.
  • Accessories & Sale Items: These items are Final Sale. They are not eligible for a cash refund, but can be returned for store credit within the 7-day window.
Damaged, Defective, or Incorrect Items
If you received damaged merchandise or the wrong item, please contact us immediately at shopwildj@gmail.com so we can correct it.
How to Make a Return
  1. Check Eligibility: Review the requirements above to ensure your items qualify for a return.
  2. Request the Address: Email us at shopwildj@gmail.com to request our return shipping address.
  3. Package Your Items: Securely pack your items. Include a note with your Full Name, Order Number, and the reason for your return.
  4. Ship the Package: Mail the package to the provided address. Please note that you are responsible for paying your own shipping costs for returning items.